Troubleshooting poor call quality

Scenario

The sales teams reports that outbound calls have been of poor quality recently. Jitter happening sporadically on the call, making it difficult to conduct business efficiently.

Workflow

• Navigate to Reports -> Run Report -> Select Report Types

• Under the Flowpro APM Reports category, select a report like ‘Host to Host Jitter All by SSRC’

• Open the report and note the report columns such as Source Jitter and Packet Loss

• We may find that we can measure the Jitter and packet loss and see what the RTP payload type was. Perhaps the subnet traffic is not using Class based QOS and voice traffic isn’t being prioritized.

Note

Plixer FlowPro is part of the Plixer One platform. To learn more, see the section on FlowPro integration.