ServiceNow bi-directional integration¶
Plixer Scrutinizer introduces bi-directional integration with ServiceNow, enabling NetOps to streamline the process of creating troubleshooting tickets. In addition, NetOps can share the “collected” network- and end-device-related data that is associated with any incident. This provides context into why the ticket was opened and eliminates the need to duplicate investigative effort. NetOps can now track security-related tickets, allowing the team to demonstrate their value in keeping the business safe.
Additional licensing is required for this feature. Contact Plixer support for assistance.
Configuring ServiceNow integration¶
- Navigate to the Admin > Settings > ServiceNow page.
- Click “Add” to create a new ServiceNow integration profile.
- Provide a unique name for the ServiceNow instance.
- Enter the instance URL and login credentials.
- Save the entry.
Once configured, the ServiceNow instance name will appear as available under Collections and Notifications.
When a collection is associated with ServiceNow, an incident will be created in ServiceNow with details linking back to the Plixer Scrutinizer collection. Once an incident has been created for a collection, details about the incident status can be viewed from within Plixer Scrutinizer.
ServiceNow integration instances can be associated with alarm policies so that when a policy is violated a ServiceNow incident will be created.