ServiceNow (bi-directional)ΒΆ

Bi-direction ServiceNow integration streamlines troubleshooting ticket creation and management by linking incident reports directly to the relevant data in Plixer Scrutinizer.

When a Collection is flagged for ticketing, ServiceNow generates an incident that links back to more detailed views in Plixer Scrutinzer. Alarm Policies can also be configured to send notifications with optional JSON parameters for automatic incident generation.

Important

ServiceNow integration requires additional licensing to enable. Contact Plixer Technical Support to learn more.

Configuring ServiceNow integration

To configure a ServiceNow instance to Plixer Scrutinizer, follow these steps:

  1. Navigate to Admin > Settings > ServiceNow

  2. Click the Add button and enter the following details for the ServiceNow instance to be added:

    • Unique name for the instance (used only within Plixer Scrutinizer)
    • Instance URL
    • Username to be used to connect to the ServiceNow instance
    • Password associated with the username

    Important

    The ServiceNow user registered in Plixer Scrutinizer must be assigned the sn_incident_write role.

  3. Verify that the details entered are correct and click Save to save the ServiceNow instance.

    Hint

    The Test button can be used to confirm that the ServiceNow instance has been correctly configured.

Once ServiceNow integration has bene enabled, the ServiceNow instance name will be added as an option when managing Collections or configuring Notification Profiles for Alarm Policies.

Important

The API JSON field in the Add New Notification Profile form can be used to send additional details with the API call. If the keys in the field match the default keys included in the API call, the API JSON value will overwrite the default message.