End of Life Policy

Acquiring The Latest Version

A new customer may purchase the latest version of a product as part of an annual subscription plan (offered as on premise or cloud deployment). An existing customer with an active support contract may download the latest version through the installed Scrutinizer software or via direct download from Plixer’s website. An existing customer without an active support contract may be able to reinstate their maintenance contract by contacting sales.

Product Lifecycle Definitions

Live: Plixer will provide technical support to customers with active maintenance for their product. Support includes software updates and online/email/phone technical support. Plixer is actively supporting development efforts to address known issues and may provide patches to resolve product issues.

Extended: Plixer will provide technical support to customers with active maintenance for their product. Support includes software updates and online/email/phone technical support. Plixer will not provide patches to address issues with this particular version of the product. Plixer reserves the right to require a customer to upgrade their product to the most current version to resolve a product issue.

End of Life: Plixer will provide technical support to customers with active maintenance for their product provided that the customer upgrades to a version supported under the “Extended” or “Live” support tiers.

Supported Products

The following product versions are currently supported. If the product version is not listed, it is no longer supported and customers may need to upgrade to the latest version if a support issue is discovered in an unsupported version.

Scrutinizer

Version Current Phase General Availability EOL Date
18.12 LIVE January 22, 2019 TBD
18.9 Extended September 25, 2018 January 22, 2020
18.7* Extended July 31, 2018 September 25, 2019
18.6 Extended July 2, 2018 July 31, 2019
17.11 Extended November 22, 2017 July 2, 2019
17.10 End Of Life October 27, 2017 November 22, 2018

*As of v18.7, Scrutinizer no longer supports CentOS 6 nor the MariaDB database.

FlowPro

Version Current Phase General Availability EOL Date
18.5 LIVE May 23, 2018 TBD
16.8 Extended August 16, 2016 May 23, 2019
16.3 End Of Life March 17, 2016 August 16, 2017

Replicator

Version Current Phase General Availability EOL Date
18.12 LIVE January 30, 2019 TBD
18.5 Extended June 1, 2018 January 30, 2020
18.1 Extended January 30, 2018 June 1, 2019
17.6 End Of Life July 14, 2017 January 30, 2019