ServiceNow

Bi-directional ServiceNow integration streamlines troubleshooting ticket creation and management by linking incident reports directly to the relevant data in Scrutinizer.

When a collection is flagged for ticketing, ServiceNow generates an incident that links back to more detailed views in Scrutinizer. Alarm policies can also be configured to send notifications with optional JSON parameters for automatic incident generation.

Important

ServiceNow integration requires additional licensing to enable. Contact Plixer Technical Support to learn more.

Configuring ServiceNow integration

To configure a ServiceNow instance to Scrutinizer in the web UI, refer to the Admin > Integrations > ServiceNow section.

Once ServiceNow integration has been enabled, the ServiceNow instance name will be added as an option when managing collections or configuring notification profiles for alarm policies.