Version upgrades

Version upgrades#

Updates to Endpoint Analytics may be released to add new features, enhance existing functionality, and/or apply patches for security threats. All update packages will have been applied to Plixer’s QA servers and thoroughly tested before being made available to the public.

Note

Endpoint Analytics update packages can be installed without assistance, but it is strongly recommended to contact Plixer Technical Support to allow our support engineers to guide you through the process.

On this page:

Pre-upgrade checks/preparations
Pre-upgrade checks/preparations
Endpoint Analytics 7.1.5
Endpoint Analytics 7.1.5

Pre-upgrade checks/preparations#

The checks below are meant to identify and resolve any underlying issues with the current Endpoint Analytics install and should be completed before the scheduled upgrade window to help ensure that the upgrade will be successfully completed.

All hotfix/upgrade logs are saved in the same directory the installation script was run from.

All upgrades#

  • [ ] An up-to-date automatic or manual database backup (or VM snapshot) of the appliance to be upgraded is available.

  • [ ] Web interface and beacon SSH credentials are available for the appliance to be upgraded.

Offline upgrades#

  • [ ] The offline packages have been downloaded and moved to the home directory of the beacon user. Allow extra time to download/transfer the offline bundle due to its size.

Situational checks#

Each check below leads with the situation it applies to. Skim the bold labels and complete only the checks that match the deployment being upgraded.

  • [ ] Version upgrades - Verify that the Endpoint Analytics appliance meets all minimum requirements (version, resources, etc.) for the target version.

    Important

    Do not proceed with the upgrade if the server is underprovisioned. Contact Plixer Technical Support for assistance with tuning system parameters or allocating additional resources to the server.

  • [ ] Licensing - Confirm that the current license will remain valid after the upgrade.

  • [ ] Previously upgraded servers - Delete any older versions of the upgrade package (e.g., pea_VERSION_upgrade.tar.gz) in the beacon user’s home directory. This prevents them from being used instead of the latest/correct installer.

  • [ ] Hardware appliances - Log in to iDRAC and perform a hardware health check. Escalate any issues found to Dell for resolution. A reboot is also recommended as an additional check for underlying hardware issues.

Once all applicable checks are complete, follow the instructions in the next section to upgrade Endpoint Analytics to the latest version.

Endpoint Analytics 7.1.5#

Follow the steps below to upgrade an Endpoint Analytics appliance to the latest release.

Click to view instructions

  1. SSH to the Endpoint Analytics instance as the beacon user and start a new tmux session:

    tmux new -s upgrade

  2. Download the update package for the latest version (will be saved as pea_VERSION_upgrade.tar.gz):

    curl -o pea_7.1.5_upgrade.tar.gz -L https://files.plixer.com/PlixerEndpointAnalyticsUpgrade.tar.gz

  3. Extract the contents of the downloaded file to the same (home) directory:

    sudo tar -xvzf pea_7.1.5_upgrade.tar.gz

  4. Navigate to the extracted directory, and then set the correct permissions for the update script:

    cd pea_7.1.5_upgrade/
sudo chmod 755 upgrade.sh

  5. Run the update script, and then type yes when prompted:

    sudo ./upgrade.sh

Once the script completes running and the system reboots, the instance will be running the latest version of Endpoint Analytics.

Offline updates#

Follow the steps below to upgrade an Endpoint Analytics appliance with no Internet access to the latest release.

Click to view instructions

  1. Download the update package (https://files.plixer.com/PlixerEndpointAnalyticsUpgrade.tar.gz) on a host with Internet access.

  2. Copy the package to the home directory of the beacon user on the appliance to be upgraded.

  3. SSH to the Endpoint Analytics instance as the beacon user and start a new tmux session:

    tmux new -s upgrade

  4. Extract the contents of the downloaded file to the same (home) directory:

    sudo tar -xvzf pea_7.1.5_upgrade.tar.gz

  5. Navigate to the extracted directory, and then set the correct permissions for the update script:

    cd pea_7.1.5_upgrade/
sudo chmod 755 upgrade.sh

  6. Run the update script, and then type yes when prompted:

    sudo ./upgrade.sh

Once the script completes running and the system reboots, the instance will be running the latest version of Endpoint Analytics.